Shipping & Returns

Shipping & Returns

Due to the ongoing strain on the Royal Mail , we advise that all customers choose Next Day courier delivery with DPD - Royal Mail have done an excellent job with 1st Class deliveries, but please be advised that there will still be delays.

All delivery orders placed before 3pm Monday-Friday (excluding Public Holidays) will be picked, packed and shipped on the same day to ensure that our customers receive their products as quickly as possible.

Delivery orders placed after 3pm Friday and over the weekend will be shipped the following Monday (excluding Public Holidays, in which case orders will be shipped on the next working day).

Click & Collect options

Simply select Click & Collect or call the store directly and we will contact you within 2 hours to let you know when your order is ready to collect.

1 ~ Flavour Vapour HQ

Collection address - Unit 2a Parkway Industrial Estate, St Modwen Road, Plymouth, PL6 8LH

Phone orders - 01752 260801

Open from 09:00~17:00 Monday~Friday and 10:00~16:00 Saturday for collections

2 ~ Flavour Vapour Exeter

Collection address - 14 Waterbeer St, Exeter, EX4 3EH

Phone orders - 01392 966117

Open from 09:00~17:00 Monday~Saturday and 10:00~16:00 Sundays for collections

Please bring your order number with you when you arrive.

Delivery Options

1 ~ FREE Royal Mail 1st Class Delivery

We anticipate that all orders shipped via Royal Mail will arrive within SEVEN working days of dispatch.

All orders placed over £25 qualify for free 1st Class delivery via Royal Mail.

2 ~ Standard Delivery - Royal Mail 1st Class - £3.00

We anticipate that all orders shipped via Royal Mail will arrive within SEVEN working days of dispatch.

Expected delivery times are supplied by Royal Mail, however, there may be delays due to unforeseen circumstances beyond our control.

You can order up to 2kg of weight and there are no size restrictions.

This method of postage is unrecorded and uninsured, meaning that we have no way of tracking it once it is collected by Royal Mail, therefore we will not be able to offer refunds or replacements for items lost or damaged in transit.

We do receive a "delivery notification" from Royal Mail once the parcel has been successfully delivered. Should you have any issues using this service please get in contact with us and we will do what we can to rectify the problem.

Royal Mail will not open a claim for a lost package until 28 days have passed.

Of course, if you would like your order sent via courier then you can upgrade your delivery method.

Flavour Vapour cannot be held responsible for items lost in transit if non-insured postal methods are chosen.

3 ~ Next Working Day Courier Delivery - DPD - £4.95

Flavour Vapour use DPD for courier delivery, and this delivery method is the one we recommend.

All orders are insured and fully trackable. This service enables the customer to view their delivery time slot, arrange for a different time and in some instances choose a different delivery address

All orders placed before 3pm Monday - Friday (excluding Public Holidays) will be processed and sent on the same day. All orders received after 3pm, over the weekend or on Public Holidays will be processed on the next working day regardless of the chosen shipping method.

Orders received before 3pm Monday-Thursday are usually delivered the next day.

Orders placed between 3pm Thursday and 3pm Friday will be delivered on the following Monday.

DPD do not deliver on bank holidays - your order will arrive on the next working day.

Please note - we have partnered with DPD due to their exceptional 99.99% record in fulfilling next day deliveries nationwide, however, due to circumstances beyond our (or DPD's) control there may be occasions when a next working day delivery is not possible (major road closures for example). If you receive a message to say your parcel has been delayed please get in touch with us and we will refund the additional cost.

DPD have a dedicated customer service helpline available if you wish to contact them directly - 0121 275 0500

Flavour Vapour cannot be held responsible for items lost in transit if the courier delivery shipping method is not chosen.

4 ~ Saturday Courier Delivery - DPD - £9.00

By popular demand, we now offer a Saturday Delivery Option. You can select this option at any time should you require your parcel to arrive at your chosen address on a Saturday - and all orders received before 3pm on Fridays, will be picked, packed and shipped to arrive next day.

Returns Policy ~

By shopping online or over the telephone with Flavour Vapour, you are covered by the distance selling regulations meaning, you can cancel your order up to 14 days after receiving all of what you ordered and you are entitled to a full refund within 14 days of cancelling the order. Due to the nature of the items, they must all be in an unused, unopened condition for health and hygiene reasons.

Please be advised that we are unable to accept returns for any unwanted items that have been opened.

It is your responsibility to return the items to us or to arrange a collection of larger items. This needs to be done promptly at your cost.

Please note that we are unable to accept any returned e-liquids that have been unsealed.

Returning Faulty Goods ~

Please check all goods when you receive them as the warranty will run from the date of your receipt.

Flavour Vapour offer a replacement warranty on faulty goods, excluding atomisers, as outlined by the Consumer Rights Act 2015.

The following procedure must be followed in order to carry out a warranty claim, contact us, stating your order number, name and the nature of the fault. We will then contact you to offer advice or arrange for the return of your item.

Once the goods are received we will test and inform you of the findings.

If the goods are found to be faulty then we will immediately send out replacement items. We will do our best to ensure that this process is completed within five working days.

Complaints Procedure ~

Here at Flavour Vapour we take our responsibility to our customers very seriously - however ,if you would like to complain about any part of our service to you please email us at [email protected] or contact us by phone on 01752 260801.

We will always take any complaint seriously and aim to respond to your complaint within 5 working days. As a conscientious company, we work very closely with Trading Standards to ensure that all complaints can be dealt with in an amicable way, however in the unlikely event that we can't resolve an issue we are more than happy to use a third party reconciliation organisation.


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